Our Guidelines for Reviewers set out that you can review a business if you're over 18 and you've had a recent, genuine experience with the business. It could be:

1. You bought a service. Example: You got a haircut at a salon, and you can write a review about your experience with the salon.
2. You browsed a website (even if you didn't complete the purchase or it was cancelled). Example: You visited an online store, added items to the shopping basket, but left the website without completing the purchase, because of slow loading. You can write a service review about the online store and the website provider.
3. You had a phone conversation, email correspondence, or online chat. Example: You purchased a TV. After 14 months, the TV breaks, and when you call the company you bought it from to get it fixed, they refuse and say it's the responsibility of the manufacturer. You can write a review of the retailer about your experience with their customer service.
4. You visited a physical or an online store. Example: You visited a furniture store with your family and spoke with an employee about a sofa you all liked, but it wasn't available in your preferred color. You and your family members who visited the store can leave a service review about your experience at the store.
5. You used a business's products or services. Example: You received a bouquet of flowers as a gift from a friend, and the bouquet was delivered to you. You and your friend can review the florist, the flowers, and the courier.
6. You bought a product. Example: You buy a pair of jeans in great condition at a secondhand shop. You can leave a review about the product.